Browse Legal terms for wallets and access
Our Legal notice sets the conditions for opening, using and closing an account, including the accuracy of your phone details and the verification step before account access. It also explains how wallet activity is recorded when you use DANA, OVO, GoPay or QRIS, and how bank
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transfer or virtual account references may appear in account records. Access is available where local law permits, and any eligibility question depends on local law. The notice covers account closure requests, corrections to personal details, policy updates and the route for raising a concern. Please read
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the current wording shown on this page and in the account terms before sending funds or requesting a withdrawal. Where a conflict appears between a payment reference and your account record, contact the policy support route so we can match the transaction details.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.